Help Information

Who do I contact for help?

If you require assistance or have a question please let us know through our Help and Feedback form.

Having troubling establishing your account?

If you are having trouble establishing your e-training account, it may be due to:

  • Blocking of the automatic email that has been sent to your nominated email address to authenticate your account. This blocking is usually due to a Spam filter on your own computer, your network provider or your ISP.
  • Entering an incorrect or misspelt email address when you create an account. This means that you will not be able to receive an email to authenticate your account nor will we be able to reach you to assist. Therefore you should carefully check your email account name before attempting to create an account.
  • A common mistake with an email address is leaving out the underscore between first and last names for @health.qld.gov.au emails.

You must have access to your nominated email account for authentication. If you have tried to establish an account and have not been successful please let us know through our Help and Feedback form.  Your account may then be authenticated manually.

Cookies

Two cookies are used by this site. The essential one is the session cookie, usually called MoodleSession. You must allow this cookie into your browser to provide continuity and maintain your login from page to page. When you log out or close the browser this cookie is destroyed (in your browser and on the server).

The other cookie is purely for convenience, usually called something like MOODLEID. It just remembers your username within the browser. This means when you return to this site the username field on the login page will be already filled out for you. It is safe to refuse this cookie - you will just have to retype your username every time you log in.

Enabling cookies on your Browser

Internet Explorer version 6 and above
Go to Internet Options > Tools > Privacy
Move the settings slider to Medium or Accept All Cookies, click OK.

Mozilla Firefox
Go to Tools > Options > Privacy 
Tick "Accept cookies" from sites.

Safari
Choose Preferences from the Safari menu and click Security
Click “Always” or “Only from sites I visit”.

Last modified: Sunday, 1 May 2016, 12:47 PM